Angel Smile

Angel Smile Policies

Our Policies

Welcome to the Policy Page of, the official website of Angel Smile Dental Clinic. This page serves as a comprehensive guide to our commitment to safeguarding your privacy and respecting intellectual property rights. Our Privacy Policy outlines the collection, use, and protection of your personal information, emphasizing transparency in our practices. Rest assured that we prioritize the security of your data and adhere to legal standards. Additionally, our Copyright Policy underscores the ownership of content on our website, ensuring the proper use of materials while respecting intellectual property rights. We encourage you to review these policies to understand how we handle information and content. If you have any questions or concerns, feel free to reach out to us through the contact details provided. Thank you for entrusting Angel Smile Dental Clinic with your information and for respecting the rights associated with the content on our website.

At Angel Smile Dental, we take complaints very seriously and try to ensure that our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to patients’ concerns in a caring and sensitive way.

1. The person responsible for dealing with any complaint about the service that we provide is Mrs Marion Lopez, the practice Complaints Manager at the email address:

2. If a patient complains by telephone or in-person, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the Complaints Manager and arrangements will be made for this to happen. The member of staff will make a written record of your complaint and provide the patient with a copy as well as pass it on to the Complaints Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

3. If the patient complains in writing or by e-mail it will be passed on immediately to the Complaints Manager.

4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist for a statement.

5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.

6. We will seek to investigate the complaint as speedily and efficiently as possible and we will keep the patient informed, as far as is reasonably practicable, as to the progress of the investigation. Investigations will usually be completed within 10 working days.

7. We will confirm the decision about the complaint in writing immediately after completing our investigation.

8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services because of a complaint.

9. If patients are not satisfied with the result of our procedure, then a complaint may be referred to:

• The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or for complaints about private treatment.

• Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London, SW1P 4QP, telephone: 03450154033 or

• The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists’ registration body.

Privacy Policy for Angel Smile Dental Care

Effective Date: 01/01/2023


Angel Smile Dental Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information when you use our website and the services we offer.


1. Information We Collect:

We may collect personal information, including but not limited to:

  • Contact information (such as name, email address, phone number)
  • Demographic information
  • Medical history and dental records
  • Payment information


2. How We Use Your Information:

We use the collected information for the following purposes:

  • Providing dental services and treatments
  • Responding to inquiries and communicating with you
  • Processing payments
  • Improving our website and services
  • Complying with legal obligations


3. Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as outlined in this policy. We may share information with:

  • Service providers and partners who assist us in providing services
  • Legal authorities when required by law


4. Security:

We employ security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.


5. Cookies:

Our website may use cookies to enhance your experience. You can adjust your browser settings to refuse cookies, but this may limit some functionality.


6. Your Choices:

You can update or delete your personal information by contacting us. You may also opt-out of receiving promotional communications.


7. Changes to This Privacy Policy:

We may update our privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Information:

If you have any questions or concerns about our privacy policy, please contact us at

By using our website and services, you consent to the terms outlined in this Privacy Policy.

Copyright Policy for Angel Smile Dental Clinic

Effective Date: 01/01/2023

Angel Smile Dental Clinic (“we,” “us,” or “our”) respects the intellectual property rights of others and expects the same from our website users. This Copyright Policy outlines the terms and conditions regarding the use of content and materials on our website [].

1. Ownership of Content:

All content on this website, including text, images, graphics, logos, and other materials, is the property of Angel Smile Dental Clinic or its content suppliers and is protected by copyright laws.


2. Permitted Use:

You may use the content on this website for personal, non-commercial purposes, including viewing, printing, and downloading, provided that you do not modify or alter the content and retain all copyright and proprietary notices.


3. Prohibited Uses:

Any unauthorized use of the content on this website is strictly prohibited, including but not limited to:

  • Reproduction, distribution, or modification of the content without our explicit consent.
  • Use of the content for commercial purposes without our permission.
  • Removal or alteration of any copyright or proprietary notices from the content.


4. Trademarks:

All trademarks, service marks, and trade names used on this website are the property of Angel Smile Dental Clinic. Unauthorized use of these marks is strictly prohibited.


5. User-Generated Content:

If you submit any content (such as reviews, comments, or testimonials) to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.


6. Reporting Copyright Infringement:

If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at [insert contact email/phone] with the following information:

  • A description of the copyrighted work.
  • A description of where the alleged infringing material is located on the website.
  • Your contact information.


7. Changes to This Copyright Policy:

We may update our copyright policy from time to time. Any changes will be posted on this page with an updated effective date.

By using our website, you agree to abide by this Copyright Policy.

Dear Client,


It is the aim of our team to provide quality dental care to you and our other clients on schedule and to use clinical time effectively. Please kindly help us in this matter.


A deposit payment 0f £60 per every 30 minutes is required to secure your booking.

We understand that unplanned issues can come up and you may need to reschedule an appointment. Should you need to reschedule or cancel your appointment, we ask that you kindly notify us giving at least 48 hours notice.


We regret that there will be a fee chargeable for any rescheduling, missing, or cancelation of appointments within 48 hours’ notice.

The charge is £60 per 30 Minutes

Rescheduling or cancellation requests must be made in writing, giving 48 hour notice by email to:


To arrange a new appointment you need to email or call us on 02078373938.

The £60 is a minimum charge, which covers part of the fixed operational cost of a modern clinic and a highly professional team that is ready, reserved and waiting for you.


Refund of any deposit out of 48 hours notice is per cheque and subject to 5% (Minimum of £5) administration and bank charges.


As a courtesy we regularly confirm appointments by an automated reminder text on the day before scheduled appointments, however, if you do not receive this text, it does not mean that we are not waiting for you on your scheduled appointment.
It is our aim to telephone or write to you after a missed appointment to understand the reason for non-attendance.


Any complaint regarding rescheduled, missed, or cancelled appointment decisions should be made in writing to Dr Amenien.


We do our best and also look forward to seeing you all on time and appreciate your help.


Yours Sincerely
The team at Angel Smile & Orthodontics

Payment for your dental care by Cash or card.

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Book your appointment with our dentists today and take the first step towards a confident smile!

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