Angel Smile Policies

Prepayment & Cancellation Policy

At Angel Smile Dental & Orthodontics, we value every patient’s time and the effort it takes to deliver high-quality care. As a small, two-surgery practice, late cancellations and missed appointments significantly impact our ability to offer timely care to others and to operate sustainably.

Booking & Deposits

A £60 deposit per 30 minutes is required to secure your appointment. This prepayment will be applied toward your treatment if the appointment is attended as scheduled.

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please provide more than 48 hours’ notice (excluding weekends) by email:
📧 reception@angelsmile.co.uk

Cancellations or changes made with less than 48 hours’ notice will result in the loss of your deposit (£60 per 30 minutes), which covers the cost of reserved surgery time and staff preparation.

Please note: Appointments booked with less than 48 hours’ notice are considered final. These are non-refundable and non-transferable, regardless of the reason for cancellation.

We emphasise that we take no pleasure in applying these charges—they are not disciplinary, but necessary to protect valuable clinic time, ensure fairness for all patients, and support the sustainability of our small, independent practice.

Repeated Short-Notice Cancellations 

If three appointments are missed or cancelled late within a six-month period, we may no longer be able to continue offering you care.

We appreciate your understanding and cooperation.

At Angel Smile Dental, we take complaints seriously and aim to resolve them quickly and fairly. We see complaints as a chance to learn and improve.

How to Make a Complaint

• Contact: Our Complaints Manager, Iryna Kharlan, handles all complaints. Email: reception@angelsmile.co.uk.

• In Person or By Phone: We will listen to your complaint and refer you to the Complaints Manager. 

• In Writing or By Email: Written complaints are sent straight to the Complaints Manager.

Our Process

• We will acknowledge your complaint in writing within five working days.

• We aim to investigate and respond within 10 working days, keeping you updated.

• You will receive a written summary once the investigation is complete.

If you are not satisfied with a summary you can contact:

• Dental Complaints Service (private treatment): www.dentalcomplaints.org.uk, 08456 120 540

• Parliamentary and Health Service Ombudsman (NHS treatment): www.ombudsman.org.uk, 0345 015 4033

• General Dental Council (dentists’ regulator): www.gdc-uk.org

Privacy Policy for Angel Smile Dental Care

Effective Date: 01/01/2023

Angel Smile Dental Care (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, www.angelsmile.co.uk, or our dental services.

By using our website or services, you agree to the collection and use of your personal data as described below.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number

• Health Data: Medical history, dental records, treatment plans

• Payment Information: Credit card or payment details

• Demographic Information: Age, address, etc.

2. How We Use Your Information

We use your personal data to:

• Provide dental services

• Respond to your inquiries and appointments

• Process payments

• Improve our services and website

• Comply with legal requirements

3. Legal Basis for Processing Your Data

We process your personal data under the following conditions:

• Consent: When you provide your information (e.g., for treatment or marketing).

• Contract: To provide services or fulfill appointments.

• Legal Obligation: To meet healthcare regulations.

• Legitimate Interest: To improve our services while respecting your rights.

4. How We Share Your Information

We will not sell or rent your data. We may share it with:

• Service Providers: Third-party companies that help us deliver services (e.g., payment processors, IT support).

• Healthcare Providers: Other medical professionals if necessary for your treatment.

• Legal Authorities: When required by law or to protect our rights.

5. Data Retention

We keep your personal data only as long as needed for the purposes we collected it. Once it’s no longer required, we will securely delete or anonymize it.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Ask us to delete your data, subject to certain exceptions.

• Right to Restriction: Limit how we process your data.

• Right to Data Portability: Transfer your data to another provider.

• Right to Object: Object to certain types of data processing.

• Right to Withdraw Consent: If you’ve given consent, you can withdraw it at any time.

To exercise these rights, contact us at reception@angelsmile.co.uk.

7. Cookies

We use cookies to improve your experience on our website. You can manage or disable cookies in your browser settings, but this may affect how some parts of the site work.

8. Data Security

We take appropriate measures to protect your data, but no method of transmission or storage is fully secure. We cannot guarantee the complete security of your information.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or wish to exercise your rights under GDPR, contact us at:

Angel Smile Dental Care

Email: reception@angelsmile.co.uk